A2Z IT Care

Privacy policy

Name: A2Z Computers and Electronics
Address: Saraswatinagar Road-06, Boudha, Kathmandu, NP
Telephone: +977 9768919151

How A2Z Computers and Electronics handles your information when you book a repair, sign in, buy from us or chat with us.

What we collect

Your name and mobile number, and an email or address only if you give one.
Your device: make, model, serial or IMEI, the problem you describe, photos of it, and the condition we record at check-in. A device passcode or pattern, only if you choose to give it, is stored encrypted.
Repair, quotation, invoice, payment and warranty records, including payment references or screenshots you send us.
Messages you type into our chat assistant, and files you upload there.
If you register as a technician on our Careers page: the details and documents you submit.
Technical data needed to keep the site safe, such as your network address, used to stop abuse like repeated sign-in attempts.

To repair your device, keep it safe while it is with us, and return it to you.
To contact you about your repair by SMS or WhatsApp: sign-in codes, quotes, status updates and warranty notices.
To issue invoices and honour warranties, and to keep the business and tax records the law requires.
To protect the site and our customers from fraud and misuse.

Our staff, each only as far as their job needs.
Companies that run parts of this service for us: our database host (data is stored on servers outside Nepal), our SMS provider, WhatsApp or email when you choose those channels, and the AI providers that write the chat assistant's answers (the text you type in the chat is sent to them for that purpose).
We do not sell your information and we do not use it for advertising.

Repair, invoice and warranty records: as long as needed for your warranty and for accounting and legal requirements.
Chat assistant conversations: deleted after 30 days.
Sign-in codes expire within minutes.
Job applications: the documents you upload are deleted after 90 days if we do not take your application forward.

We only use cookies the site needs to work: keeping you or our staff signed in, your chat session, a security session marker, your language and currency, and remembering your cookie choice.
We do not use advertising or tracking cookies.

You can ask to see the information we hold about you, to correct it, or to delete it. Some records, such as invoices, we must keep by law; we will tell you when that applies.

Questions or requests about your information: email info@atozitcare.com or call +977 9768919151.

A2Z Computers and Electronics (A2Z IT Care), 06 Saraswatinagar Rd, Boudha, Kathmandu, Nepal. Last updated 9 November 2026.