A2Z IT Care
Warranty policy
What our warranty covers and how to use it. The period on your own job card and bill is the one that applies to your repair.
Every repair comes with a warranty
- Every repair, including chip-level and motherboard work, carries a workshop warranty from the day you collect the device.
- Replaced parts are covered too.
- If the same fault comes back because of our repair, we fix it free.
- The warranty period for your repair is written on your bill and job card, and that is the one that applies.
- A warranty can be extended before it ends; ask at the counter.
What the repair warranty does not cover
- A different fault from the one we repaired.
- Physical damage, liquid damage or power-surge damage after the repair.
- A device that has been opened or repaired by anyone else since.
- Software problems and lost data. Please keep a backup.
A2Z Certified pre-owned laptops: 1 year, service only
- For 1 year, our service (labour) for faults that appear in normal use is free. Replacement parts, if needed, are charged.
- Bring the device and this certificate number to our Boudha shop.
- A repair done under this warranty carries its own workshop warranty.
What the pre-owned warranty does not cover
- Physical damage, liquid damage and power-surge damage.
- Devices opened or repaired by anyone other than A2Z.
- Loss, theft, and software or data problems.
To claim: bring the device and your job number to our Boudha shop, or check your repair online. A certified device's certificate can be verified here.
Questions? Call +977 9768919151. Full service terms: our service terms.
A2Z Computers and Electronics (A2Z IT Care), 06 Saraswatinagar Rd, Boudha, Kathmandu, Nepal. Last updated 9 November 2026.