A2Z IT Care
Our service terms, in plain words
The short version of how we work, so there are no surprises. You will be shown and asked to sign the full terms when you check your device in. In Nepali below each point.
Diagnosis first
Basic diagnosis is free. We examine your device and tell you what is wrong and what it will cost before any paid work begins.
आधारभूत जाँच निःशुल्क छ। पहिले जाँच गरी के बिग्रेको हो र कति खर्च लाग्छ भनेर तपाईंलाई बताउँछौं, त्यसपछि मात्र मर्मत सुरु हुन्छ।
Your approval, before we spend
You approve the estimate before repair starts. If the fault turns out to be larger once the device is open, we stop and re-confirm the new price with you — we never run up a bill you did not agree to.
मर्मत सुरु गर्नुअघि तपाईंको स्वीकृति लिइन्छ। लागत बढे पुनः सोधेर मात्र अगाडि बढ्छौं।
Workshop warranty
Every repair, including chip-level and motherboard work, comes with a workshop warranty against the same fault, counted from the day you collect the device. The period for your repair and for any replaced part is written on your bill and job card, and that is the one that applies. Physical damage, liquid, power surge, or opening by anyone else ends the warranty.
हरेक मर्मत (चिप-लेभल र मदरबोर्ड सहित) मा उही खराबीका लागि वारेन्टी हुन्छ, डिभाइस लगेको दिनदेखि। तपाईंको मर्मत र फेरिएका पार्टको वारेन्टी अवधि बिल र जब कार्डमा लेखिन्छ, र त्यही मान्य हुन्छ।
Collecting your device
Please collect your device within 35 days of being told it is ready; we remind you before then. Our shelf space is small, so a device left longer may be handled as described in the next point.
तयार भएको सूचना पाएको 35 दिनभित्र डिभाइस लैजानुहोला; त्यसअघि हामी सम्झाउँछौं। लामो समय छाडिएको डिभाइसको हकमा तलको बुँदा लागू हुन्छ।
Devices nobody collects
After 90 days from the end of the repair with no reply from you, we may treat the device as abandoned. Before that we call and SMS you on the number you gave us. We may then sell or dispose of it to cover the repair charges owed; your data is erased first, and anything left after those charges is kept for you and paid back on request.
मर्मत सकिएको 90 दिनसम्म तपाईंबाट कुनै जवाफ नआए डिभाइस छाडिएको मान्न सकिन्छ। त्यसअघि हामी फोन र SMS गर्छौं। त्यसपछि बाँकी शुल्क असुल गर्न डिभाइस बेच्न वा नष्ट गर्न सकिन्छ; डेटा पहिले मेटाइन्छ र बाँकी रकम तपाईंलाई फिर्ता गरिन्छ।
Your data and privacy
Please back up first; some repairs need a reset, so we cannot promise your data stays. Our bench technicians see the device and the fault, never your name, phone number or address. Your unlock PIN or pattern, if you give it, is stored encrypted and used only to test the repair.
डिभाइस बुझाउनुअघि डाटा ब्याकअप गर्नुहोला। प्राविधिकले तपाईंको नाम वा नम्बर देख्दैनन्; पिन/प्याटर्न इन्क्रिप्ट गरी राखिन्छ।
Payment
Pay at the counter (cash or QR). A bill, once issued, is never edited or deleted — any correction is a formal credit note, so your record always adds up.
काउन्टरमा नगद वा QR बाट भुक्तानी गर्नुहोस्। जारी भइसकेको बिल सच्याउन क्रेडिट नोट मात्र प्रयोग हुन्छ।
A2Z Computers and Electronics (A2Z IT Care), 06 Saraswatinagar Rd, Boudha, Kathmandu, Nepal. Last updated 9 November 2026.